Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
Every assistance request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your trouble ticket or email needs further assistance from an admin, we’ll forward it and leave a comment to let you know that your case is being examined. If you order our Admin Services package, any of the server administration tasks included there will be performed at a time that is convenient for you.
An Excellent Tech Support Service
We’ll be available to you 24x7x365 to answer any queries that you may have related to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance with server management tasks, you can order our Admin Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures
An Intuitive Help Area
Our Web Hosting Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its functions is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of help articles have video versions that show all the actions that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.