Find out exactly what phone support includes within the web hosting community.
You can find a lot of web hosting companies out there, still the majority of them are resellers who have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you will have via this way of communication varies based on the supplier - a few of them offer expert telephone support, while others offer common and customer support only because some matters are more time-consuming and it is much easier to be resolved with a trouble ticket, especially when the situation needs to be escalated. Nonetheless, it's good to find that you could always contact your website hosting provider because there are a lot of small matters which can be managed effortlessly and timely with a call, not mentioning that you will be able to get more details about the services even before you become a client.
Phone Support in Web Hosting
Because we have live telephone support 14 hours every day, you are able to contact us and talk to one of our customer support representatives to find out more about the Linux web hosting packages
that we supply and make sure that our servers meet the system requirements for your sites before purchasing anything. For your benefit, we now have phone numbers on three continents and you'll be able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you are already an existing customer, you will be able to call about general and billing issues, and even about some tech issues. In case the issue is strictly technical or it can take longer time to investigate, you'll have to employ our ticketing system, which will allow both you and our tech support crew to track the info provided by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server
packages that we supply. Whether you need to learn more about the plans, you have some billing issue or some general issue, you can call us. Though some more complex troubles may need a support ticket to give time to our tech support crew to analyze, we'll help you with many tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United states of America, Great Britain and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have a global number where you're able to get in touch with us.