Integrated Ticketing System
Read more about the Integrated Ticketing Systems and their pros and cons. See what makes them different from other types of support channels.
If you have ordered a hosting plan and you’ve got some questions in regards to a given feature/function, or in case you’ve run into some complication and you need assistance, you should be able to contact the respective client care staff. All hosting providers use a ticketing system regardless of whether they offer other methods of contacting them along with it or not, because the fastest way to solve a problem most often is to submit a ticket. This model of correspondence makes the responses sent by both parties simple to track and enables the help desk support staff members to escalate the problem in case, for example, a server admin needs to step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you must use at least two different accounts to get in touch with the customer service staff and to actually manage the hosting space. Incessantly switching from one account to another may sometimes be a burden, not to mention the fact that it requires quite a bit of time for the majority of web hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Web Hosting
With a web hosting
from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you are browsing through your files or tweaking various settings. The ticketing system is being strictly monitored 24/7/365 by our support staff members and the response time is no more than one hour, but it seldom takes more than 20 minutes to obtain support. In stark contrast with some other hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regards to any technical or billing issue. Plus, you can read a variety of informative articles, which will help you fix the commonest obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated packages
, which implies that you will not need an additional support platform to contact our technical support staff – you can do it on the spot if you experience a challenge. Sending a new ticket requires a few clicks and tracking down an older one is just as simple. Using our clever search functionality, you can quickly track down any ticket that you’ve posted in the past. You can submit a ticket at any particular time as our customer support engineers are available to you 365 days a year and reply in no more than an hour, although it seldom takes this much to receive help. With Hepsia, you’ll have everything in one location and you can just forget about going through two or more platforms to solve a simple issue.