24/7 Customer Support
Find out more about what ‘customer support’ signifies in the web hosting community and about the several support varieties.
The customer support that you can get from your web hosting company is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with a current account. Timely and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual hosting provider not from a reseller. If you get a hosting account via a company that does not own its servers and it cannot access them right away, it is likely that you will wait for a day or two to get a reply to any kind of query, therefore your sites may stay offline for quite some time. However, a provider which offers different options for communication and has a technical support staff available all the time can assist you right away and help you reduce or entirely avoid any kind of downtime and potential losses.
24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting
packages are round-the-clock, therefore you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an email message. If you currently have an account, you're able to open a support ticket in addition to the other three methods of communication. You're able to choose the most suitable way to contact us depending on where you are or what kind of hardware you use. We can assist you for almost any webhosting-related question that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated packages
that we supply include 24/7 customer and technical support, therefore regardless of what issue you experience, you can get in touch with us and we will assist you right away. Our guaranteed reply time for every e-mail or ticket that you open through your Hepsia hosting Control Panel is only one hour; typically the response time rarely is more than 20 min. We also provide phone support with several local numbers around the world as well as a live chat, which means that you are able to get in touch with us and receive more info about our services even if you do not have an account yet. We're able to help you with any question or a problem you may have - payment methods, plan specifications, email configuration, hosting account settings, and many others. If you use our services, you will not ever encounter a scenario where you have to wait for a couple of days to get a problem resolved like you may have to do with many other companies.
24/7 Customer Support in Dedicated Web Hosting
When you get a dedicated server
through us, you are able to get in touch with us anytime using different channels and the maximum time that you will have to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything related to the apps which are pre-installed on your server. To contact us about a technical issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of common questions or you'd like to find out about our website hosting services before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. In case you need assistance with third-party software that you can't set up or run properly, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.